The
New York Times
In
the preface to ''The Second Coming of Steve Jobs,'' Alan
Deutschman explains why he chose to profile Apple Computer's
founder and C.E.O. Many people, he says, have written overawed
articles about Jobs since he returned to Apple in 1996
after nearly 12 years in exile, turning the company from
a has-been into a profitable trendsetter and restoring
his reputation as a visionary. ''I was looking for Steve
Jobs the person rather than Steve Jobs the icon,'' Deutschman
writes. ''I set out to discover the deep sources of his
character and motivation. I strived to find where he got
his unusual ideas about leadership, management and the
creative process.''
This is a rather tactful description, since these ''management''
ideas, the author says, include screaming at employees to
the point of hyperventilation, firing a PR consultant and
refusing to pay her for completed work and taking enough
stock options in his animation company, Pixar, to make himself
a billionaire while leaving squat for all but a few of its
longtime workers. Deutschman gives a truer indication of
his quest by quoting the computer industry pundit Stewart
Alsop, who posits that the major computer companies that
are still run by their founders (Apple, Oracle, etc.) have
one thing in common. They're all run by -- to paraphrase
Alsop delicately -- complete jerks.
This is the unspoken question of ''Second Coming:'' Just
how big a jerk is Steve Jobs? Pretty big, as Deutschman reveals
in a study bursting with damning anecdotes, gleaned from
interviews with nearly 100 of Jobs's friends and colleagues.
Big enough to have refused to support his young daughter,
Lisa, financially for years. Big enough to have played a
pointlessly cruel practical joke on a naïve underling,
pretending to offer him the position of Apple C.E.O. Big
enough to park his Mercedes in the handicapped spaces at
Apple.
In ''Second Coming,'' which examines the period from Jobs's
ouster in 1985 to today, Deutschman, a contributing editor
at Vanity Fair, links Jobs's business innovations and personal
failings -- the ''insanely great'' products emerging from
a great insanity. (Jobs has already assailed the book as
a hatchet job.) That Jobs is less than a sweetheart is old
news; and it would hardly be interesting if not for the nature
of his success. Even technophiles probably care little about
the real character of, say, Michael Dell. But Apple and Jobs
have long received attention far out of proportion to the
company's market share because, more than hardware and software,
Apple makes symbols. At its peaks under Jobs, it sold its
loyal users an image of themselves. In 1984, the graphics-based
(rather than text-based) Macintosh made computing accessible.
In 1998, the fruit-colored iMac epitomized today's cultural
symbiosis of work and entertainment, enshrining a business
tool as an artwork.
In other words, an utter jerk helped change society by making
computers known for their niceness. Steve Jobs did not succeed
so much because he made better widgets but because, at some
deep level, he understands us. If he is a jerk, he is our
jerk. To understand Jobs, then, is to understand not just
his personality -- vain, petulant, cruel, yet irresistibly
seductive even to those he abuses most -- but his aesthetic.
It is an aesthetic, Deutschman writes, influenced heavily
by modernism and a back-to-the-land ethos -- the combo of
spareness, sanctimony and gourmandism now de rigueur at better
housewares and fine-foods stores across America. (Jobs wanted
the original Apple computers to come in cases made of beautiful
blond koa wood.) It was an outgrowth of Jobs's embrace of
60's counterculturalism -- he was a longtime, and rather
irritating, vegetarian and lived in a commune. Yet he came
of age after these movements were hip or cutting-edge. ''By
the time Steve tried LSD,'' Deutschman notes, ''suburban
housewives were reading 'The Electric Kool-Aid Acid Test.'
''
In fact, Deutschman's most damning charge is really this:
The aesthete and visionary who saw himself and his engineers
as artists is at best a popularizer, at worst a poseur. Driven
by ''an innate sense of the importance of aesthetics,'' he
was painfully insecure in his tastes, compensating by making
safe choices and spending a lot of money. He furnished his
home in Spartan chic fashion -- some handmade wooden furniture
in the Craftsman style, a $100,000 stereo, a Persian rug''
-- as if to risk as few errors as possible.
Harnessed properly, this attitude made him a business success.
He became not so much an artist as a connoisseur -- an artist
of spending money, skilled at bargaining and obsessed with
hiring the best. When he adapted his spare aesthetic to mass
tastes, the results were the original Macintosh and the iMac.
Pixar, which made the hit ''Toy Story'' movies, made Jobs
rich -- and possibly saved his career -- precisely because
he left its artists alone in its crucial early years. But,
the author writes, when he let his perfectionist aesthetic
run unchecked at Next, the computer company he founded after
leaving Apple, he failed monumentally, building a powerful
$6,500 machine that many admired but few bought. A sleek,
black cube, it was ''elegant, yes, but . . . intimidating,
even forbidding.''
That is, it was Steve Jobs rendered in silicon. Deutschman's
Jobs is an irresistibly charming man who can turn on a dime
to cruelty, a man practically alien in his ignorance of civil
niceties. Unfortunately, for all of Deutschman's well-chosen
anecdotes, we never get a sense of how Jobs came to be this
way. We read that he was adopted but learn little of his
childhood; we see much of his behavior but only glimpses
of his feelings.
This may not be the author's fault; if the ''intensely private''
Jobs has ever opened up to anyone, he or she hasn't talked
to Deutschman. In fact, he practically recommends supplemental
reading: the novel ''A Regular Guy,'' by Mona Simpson (Jobs's
biological sister, whom he discovered as an adult), a thinly
veiled biography that captures ''the emotional and psychological
truths about Steve.'' Deutschman, with all his research,
finally seems to throw up his hands, drawing uninspired conclusions
like ''he is a man of great contrasts and contradictions.''
But he also avoids the pat ending, so common in comeback
stories, in which the subject must be shown to have changed.
Deutschman does credit Jobs with going through a humble phase
after Next's failure, but by the end of ''Second Coming,''
ensconced as Apple's savior and a Hollywood player, he is
again humiliating underlings and, yes, parking in the handicapped
spaces.
Apple
Computer fans have another dose of reality in store. Last
week, the company's stock was massacred after it warned that
earnings for the quarter just ended would be far below expectations.
Next week, US bookshops will receive a new unauthorised biography
of Steve Jobs, Apple's cofounder and chief executive.
The timing could hardly be worse. The Second Coming of Steve
Jobs by Alan Deutschman was written when Mr. Jobs was being
extolled for returning Apple to profitable growth. Today,
such praise is rapidly diminishing as doubts set in about
his ability to pull Apple out of another tailspin.
Yet Mr. Deutschman is no cheerleader for Apple - or for
Mr. Jobs. His detailed research and fluid style reveal the
contradictions of a temperamental, manipulative, arrogant
character who can also charm his way through business deals,
inspire employees and capture the world's attention with
products and Marketing strategies that leapfrog competitors.
Against the backdrop of Apple's latest problems, this account
of Mr. Jobs' comeback is all the more fascinating because
the end of the story has yet to unfold.
If history is any teacher, Mr. Jobs will blame others for
Apple's predicament. For all of the excitement surrounding
the colourfully cased "iMac", it now appears that Macintosh
diehards account for the bulk of the company's sales.
In another blow, Apple's long-held advantage in the US education
market seems to have been eroded. Then the new, more expensive,
Apple "cube" strangely reminiscent of Mr. Jobs' failed Next
Computer cube computer - is selling slowly. Is there a limit
to the amount of money that Mac users are willing to bet
on the future of Apple software?
Apple's influence in Silicon Valley is often overstated,
but its legacy is widely felt. It is hard not to draw parallels,
for example, between Marc Andreessen, the cofounder of Netscape,
and a younger Mr. Jobs. Both wanted to prove their early
successes were not flukes.
Industrial designers are the new elite at Apple. Much like
the software development team that worked on the original
Mac, they have Mr. Jobs' personal attention. Such flattery
has attracted some of the "best and brightest". But sooner
or later - and probably sooner - Mr. Jobs could turn from "good
Steve", as Mr. Deutschman would describe him, to the "bad
Steve", full of recriminations.
Steve
Jobs is one of the most well-known names in the computer
industry. He is also well-known for his mercurial nature.
"Good Steve," author Alan Deutschman writes, has the "desire
to advance the state of the art in technology, can act with
humility" and supports the "creative achievements of others," while "Bad
Steve" is a "control freak and an egomaniac" and "a fearsome
tyrant."
In an unauthorized biography of Mr. Jobs, Mr. Deutschman
presents a fascinating portrait of the Apple Computer founder.
He drills far beneath the surface to reveal a charismatic,
sometimes eccentric man who has wielded great power, yet
can be petty and abusive. Technology takes a back seat in
this book; Mr. Deutschman has written an expose of sorts,
one that strips the veneer away from Mr. Jobs' carefully
cultivated media image, revealing the plain, unvarnished
Steve Jobs. The author interviewed nearly 100 of Mr. Jobs'
friends, family members, associates and rivals to create
a memorable book that fairly sizzles. Mr. Deutschman writes
that he "wanted to get at what made [Mr. Jobs] exceptional
as well as what made him real."
The biography focuses on Mr. Jobs' career from 1985 to his
stunning comeback in the late 1990s. Especially telling are
the blow-by-blow accounts of his dealings with those who
worked for him and their efforts to please him. One Apple
employee described it as "like climbing a glacier everyday
just to take out the trash."
Readers gets a vivid glimpse of behind-the-scenes maneuvering
as companies jockey for money and prestige. Mr. Deutschman
details the in-your-face interaction between Disney chairman
Jeffrey Katzenberg and Mr. Jobs. The Apple baron eventually
secured a three-picture contract, saving Pixar and sending
the company soaring to mega-success with Toy Story, A Bug's
Life and Toy Story 2.
A mesmerizing, outstanding read, this book crackles with
energy. Some of the passages will make your mouth drop open.
A
revealing, balanced portrait of Apple Computer CEO and founder
Steve Jobs, this fast-paced business biography is based on
interviews with nearly 100 of his associates and friends.
One glaring absence, however, is Jobs himself, who apparently
declined to be interviewed by Deutschman, a Vanity Fair contributing
editor and staff writer at GQ.
Still, Deutschman provides a juicy, privileged look inside
the Apple core. He reports that Jobs' recent resuscitation
of Apple, to which the visionary entrepreneur returned in
1996 after being ousted by John Sculley a decade earlier,
was accomplished through a "reign of terror" that shook up
thousands of complacent employees. Like other commentators,
Deutschman portrays Jobs as both engaging and troubling,
a natural charmer who is also an abusive, egomaniacal boss
fond of meting out public humiliations.
But Deutschman goes further, replacing the image of the
pop-culture icon with a complex, contradictory figure --
an insecure elitist who yearns for the patronage of the masses,
a narcissistic vegetarian billionaire who thrives on scarcity
and adversity.
Among the book's revelations are details of Jobs' bulimia-like
eating disorders in the 1970s; his reconnection in the '80s
with his long-lost biological sister Mona Simpson (Jobs was
given up for adoption at birth); and his explosive negotiations
with Disney honchos Michael Eisner and Jeffrey Katzenberg,
who produced the hits A Bug's Life and Toy Story with Pixar,
Jobs's animation film studio. Though this gossipy bio has
a slick magazine feel, Deutschman gets closer to Jobs's inner
self than any previous attempt.
Call
it "All About Steve."
"The Second Coming of Steve Jobs," a behind-the-scenes
account of the supreme showman's resurrection from high-tech
oblivion to cover-story glory, is likely to raise hackles
-- not to mention blood pressure -- in the corridors of Apple
Computer and Pixar animation Studios. It already is creating
a buzz in Silicon Valley circles, prompting industry insiders
to speculate on the sources for its inside material.
The 301-page-turner by Vanity Fair contributing editor
Alan Deutschman details Jobs' volcanic personality and his
mercurial stewardship as CEO of Apple, Pixar and next from
1985-2000. It portrays a sophisticated elitist who yearns
for the patronage of the masses, who one business acquaintance
compares to the mystifying tycoon in Citizen Kane ("I
hope there's a sled called "Rosebud," says the
anonymous executive). Among the book's tantalizing tidbits:
- On the heels of his 1985 ouster from Apple, a crestfallen
Jobs considered selling PCs in Cold War Russia;
- A bid for the US Senate from California;
- Serving on the Space Shuttle Challenger; and
- Living in seclusion in the south of France.
Former Apple colleague Mike Murray feared that Jobs would
kill himself. Within a few months, however, Jobs overcame
his mid-life crisis at age 30. "No one was aware how
close Steve was to the edge," Deutschman, Fortune's Silicon
Valley correspondent, said in a phone interview.
While Jobs behaves as the strict parent at Apple, banning
dogs, enforcing no-smoking rules and pushing healthy cuisine
at the company's Cupertino, Calif. campus, his efforts to
influence the creative process at Pixar are viewed as unwarranted
and disruptive. "Every Friday, Steve would assemble
the entire Pixar staff trying to assert his leadership," Deutschman
writes. "But the hearts and minds of the Pixarians belonged
to (director) John Lasseter." Indeed, the power struggle
between Jobs and Lasseter, Pixar's Oscar-winning "golden
goose," is a central theme in the book.
Unaware of the box-office potential of Toy Story,
Jobs attempted to unload Pixar to Microsoft, Hallmark and
others while the animated movie was in production. Then,
realizing it was a hit, he took the company off the block
and thrust himself to the forefront of Pixar for publicity.
During grueling negotiations with Walt Disney Co., Jobs
deftly coaxed a 50-50 partnership, proving his mettle as
a budding movie mogul and fueling his aspirations to become
a latter-day Walt Disney.
Jobs' unflinching vision, larger-than-life charisma and
domineering drive paid big dividends at Apple and Pixar but
came at a price for employees. "People became entranced
by Steve's approval and acceptance; then, when he abruptly
withheld it, they would struggle mightily to regain it, for
only a fleeting time," writes Deutschman, who quotes
a Next executive as calling the experience "seduce and
abandon."
The book also unearths details on the 45-year-old Jobs'
adoptive family, his biological parents (his father was a
college professor and his mother a speech therapist on Wisconsin)
and his star-crossed personal life.
For the fiercely private Jobs, who reportedly told colleagues
the book was a "hatchet job" before it was written
and turned down numerous interview requests, the revelations
provide rare insight and could puncture a carefully cultivated
public image. "He succeeded in becoming the Jackie Kennedy
Onassis of business and technology -- a figure who was ubiquitous
as a symbol of his times but little known as a human being," Deutschman
writes.
Get
a spoon. Your deep dish summer treat -- the book galley that
Silicon Valley will spend the summer reading -- has arrived.
"The Second Coming of Steve Jobs," which takes
over where Mona Simpson's "A Regular Guy" left
off, will appear just after Labor Day (2000).
Vanity Fair editor Alan Deutschman's work -- a look at Jobs'
Life and times since he left Apple in 1985 and returned in
triumph in 1997 -- does a pretty good job of nailing down
the details that Simpson included in her 1996 novel.
The temper tantrums, the funny diets, the aesthetic obsessions
-- even Jobs' sister, Simpson, and her book -- are all in
Deutschman's bio, which names names, places and describes
events fictionalized for the novel.
An excerpt of the biography will appear in the October 2000
Vanity Fair.
Judging
by ordinary criteria for assessing human behavior, one might
be tempted to classify computer industry wunderkind Steve
Jobs as a wacko. But multimillionaires and billionaires like
Jobs, no matter how wacky they appear to ordinary mortals,
are usually described instead as eccentric.
Jobs' eccentricity shines through with searchlight luminosity
in Alan Deutschman's remarkable warts-and-all portrait "The
Second Coming of Steve Jobs." The Vanity
Fair contributing editor and former Fortune magazine
correspondent has succeeded in penning a highly readable,
multidimensional representation of a complex individual.
The biography seems both authoritative and fair. Deutschman
makes it clear that there is a "good Steve" and a "bad Steve." But
that is not necessarily bad because Jobs' alternating personas,
Deutschman writes, often enhance his ability to lead and
motivate subordinates.
Despite revealing the warts, Deutschman's unauthorized portrait
of Jobs is flattering overall. Of course, Jobs throughout
his professional life has tried to control and manipulate
his public image. Deutschman, therefore, may never be invited
to a vegetarian dinner at Jobs' mansion. If Jobs, as Deutschman
asserts, distanced himself from his sister, novelist Mona
Simpson, after she wrote a novel in which the principal character
was a thinly veiled and highly recognizable Jobs, it is unlikely
that Jobs would think kindly of a biographer who revealed
more about him than he wants the world to know. "Mona revealed
that the book had ended her close relationship with Steve," Deutschman
writes. "He still called her occasionally because he hadn't
much family and he thought it was important to keep up a
connection. But he felt he had been betrayed."
Second Coming commences at the nadir of Jobs' plunge
from the summit of business success and public acclaim toward
relative poverty and obscurity. He was by no means broke,
but being down to one's last $10 million in the realm of
the new high-rolling computer and e- commerce rich is to
be relatively poor. In the early 1990s, the 30-ish Jobs appeared
to be a flash-in-the- pan who had flamed out. He had squandered
most of the $100 million fortune he left Apple computer with
in 1985 in his attempt to build a new computer company, NEXT,
that would eclipse Apple. Many of the brilliant people he
had recruited to NEXT were leaving for positions with other
companies, and Jobs was left to go down with the ship.
From that jumping-off point, Deutschman recapitulates the
showdown that led to Jobs losing a power struggle with John
Scully at Apple and being ousted from the company with which
his name had become almost synonymous, a company that had
its very origins in the garage at Jobs' parents home. The
biographer then takes the reader back briefly through Jobs'
adolescence, his young manhood as a hippie, his brief attendance
at Reed College, his love affairs and the breakthrough with
Apple that led to his becoming a Silicon Valley icon and
something of a sex symbol.
Then (Deutschman) details the failure of NEXT, Jobs' visionary
conception of a computer for college students that proved
to be too expensive and too complicated for the market for
which it was targeted. It is in this section that Deutschman
focuses most on the alternation of the good and dark sides
of Jobs, as he struggles to make the impractical work. During
the NEXT ordeal, Jobs was also pouring money down a pit called
Pixar, a company experimenting with computerized animation
that he had purchased from George Lucas. Although Pixar,
often referred to as just a hobby, was draining industrial-strength
money from his dwindling fortune, Jobs never paid much attention
to it. And that turned out to be a blessing for him. In the
absence of strict oversight, two geniuses obsessed with the
possibilities of computerized animation, Alvay Ray Smith
and Ed Catmull, spearheaded experimentation that led to the
technology used to produce the movie Toy Story in collaboration
with Disney. That movie provided the catalyst for Jobs' comeback
to greater glory and affluence.
Seeing a parade and deciding to jump in front of it, Jobs
tried to exert more managerial control over Pixar, but the
company was set up to function artistically without him.
His questioning and tirades were tolerated politely, but
Toy Story and its successful sequels essentially evolved
with little input from the primary stockholder and nominal
head of the company. Nevertheless, Jobs made some crucial
decisions that would pay off big time for Pixar and himself.
Against everyone's advice, he took Pixar public in 1995,
and the public offering was so well received that Jobs became
an instant billionaire and several of Pixar's officers became
multimillionaires. Since he had so little influence at Pixar,
Jobs welcomed the call from Apple to come back and help rescue
it from its precipitous slide toward nonprofitability. In
his capacity as a consultant at Apple, Jobs persuaded Chief
Executive Gil Amelio to buy NEXT for $430 million. And in
less than a year, he had pushed Amelio out and regained control
of his old company.
Jobs' second coming to Apple was the commencing of a new
success story for his old company. Although Second Coming focuses
on the life of one extraordinary, visionary and quirky person,
it also offers valuable insights into the culture of the
computer industry, the kinds of beyond-the-envelope thinkers
who are involved in it and how they are changing the way
the world works.
Deutschman's
allusion is clear enough. But Jobs, despite legions of faithful
followers, is more like a cat with nine lives than a messiah.
He ignominiously departed Apple, the company he helped found,
in 1985. True, he left with $100 million, but he lost much
of that in his ill-fated effort to start a new computer company
called Next. Then he started Pixar, the animation company
that created Toy Story. Although that company is successful
and Jobs is still an owner, he lost a power struggle for
control over the creative process at the studio.
Then Jobs made a triumphant return to Apple, reviving the
moribund company. Jobs brought the Internet to Apple users,
introduced the jazzy iMac computer, and oversaw Apple's clever "Think
Different" ad campaign. What we know about Jobs is what we
know about his companies, and there have been a barrelful
of books about Apple. To a large degree, Jobs' companies
are his life, and we have seen him be a perfectionist; he's
also charismatic, obsessive, tyrannical, and wary of the
press.
So, when a writer claims to be looking for "the man behind
the icon," what we often get are gossipy details about the
subject's private life--especially if that writer is a contributor
to Vanity Fair and GQ, which Deutschman is. With notes from
more than 100 interviews, Deutschman does not stint on those
details, and readers will line up to read them.
The
Second Coming of Steve Jobs by Alan Deutschman takes
on the mythical icon that is Jobs and makes him more mythical
- but more a Dantean figure than one of pure tragedy, a
figure shaded by the intersection of high-minded business
acumen and childlike self-doubt. No easy task. But Deutschman's
up to it, carefully sketching a portrait of a paradoxical
man.
The book covers the past 15 years, from Jobs' founding of
Next through his return to the helm of Apple. Here's a guy
who friends thought would commit suicide in 1985. When he
flew high, he love to rub shoulders with Mick Jagger and
Yoko Ono but hated it when people recognized him. In a convenient
three-act structure -- Next, Pixar, Apple -- his well-known
public story is interlaced with tales of his indecision,
his haggling with house contractors, his desire for perfection
flattened by his lazy autodidactism. As a profile of one
of the first Silicon Valley rock stars, Second Coming isn't
a business book, nor is it a tell-all. It reads like a novel
and has the scope of Ben-Hur. And it's the strangest
of high-tech industry books - it's good.
Who
says there are no second acts in American lives -- take a
bite out of Alan Deutschman's The Second Coming of Steve
Jobs (Broadway), a deliciously rotten-to-the-core exposé of
the prodigal son whose return to Apple after a decade heralded
a bumper crop of cash.
(Alan Deutschman is a contributing editor at Vanity Fair
and recently wrote The eEstablishment.)
GREAT
READ. One of the keenest observers of the business
and culture of Silicon Valley sets his sights on one of
the most remarkable stories in the recent history of Silicon
Valley.
The
Story of Steve Jobs is a complex one, with dramatic reversals
of fortune and rebounds from apparent defeat to the height
of success. Deutschman, a contributing editor at Vanity Fair
and Fortune magazine's Silicon Valley correspondent for seven
years, has interviewed nearly 100 people, including Jobs'
close friends, colleagues and rivals.
The work focuses on Jobs' life and career, from his 1985
exile from Apple Computers (the company he CO-founded), through
his return to the struggling company 12 years later as acting
CEO, to his recent appointment as Apple's chief executive.
During his second tenure at Apple, the company experienced
a dramatic turnaround, with high profits and the tripling
of stock prices. Along the way, Jobs achieved success with
his animation studio, Pixar, culminating in the 1995 release
of Toy Story. Jobs' personal life and relationships with
family and friends are also related. This fascinating study
of Jobs and of the inner workings of Pixar and Apple Computers
is an important addition to both public and academic libraries.
For
the legions who revere Apple Computer's high-profile cofounder
as a godlike figure, the aptly titled Second Coming of Steve
Jobs will prove an intriguing picture of a seminal time in
their deity's roller-coaster life. It should emphatically
vindicate their deeply held faith in the man and his ideas.
But even for those with a lesser opinion, Alan Deutschman
offers an interesting and enlightening look at the crucial
period from Jobs's unceremonious Apple exit through his triumphant
return.
Deutschman, a contributing editor at Vanity Fair magazine
and longtime Silicon Valley correspondent, interviewed nearly
100 colleagues and friends to draw this portrait of a bewilderingly
complex and notoriously private man -- albeit one whose talents,
personality traits, and idiosyncrasies have long been on
public display. "He succeeded in becoming the Jackie Kennedy
Onassis of business and technology," Deutschman writes, "a
figure who was ubiquitous as a symbol of his times but little
known as a human being." To change that, he looks into Jobs's
ill-fated first post-Apple endeavor at the Next computer
company, his return to undeniable respectability with Pixar
and the two Toy Story movies, and finally, his ultimate absolution
with a very successful reclamation of the Apple crown. It's
a revealing account of a singular individual during a remarkable
time.
The
media spotlight now turns away from Bill Gates and onto Steve
Jobs -- the complex, brilliant entrepreneur of new technology.
In Second Coming of Steve Jobs (Broadway Books, $26.00),
business journalist Alan Deutschman offers a delicious, detailed
account of a visionary whose obsessive drive has made him
the stuff of Silicon Valley legend. Deutschman charts the
course of Jobs' two turns at the plate with Apple Computer
(first as Cofounder, later as savior) and now at Pixar, the
animation studio behind the two TOY STORY movies. Jobs has
done it all, and Deutschman has covered it all -- both of
them with style.
| Washington
Post - Book World Front Page |
|
|
High-tech
companies are rapidly constructing a future in which many
of the old boundaries of privacy and identity will be dissolved,
in which long-standing cultural, national and political barriers
no longer apply.
Such intimate data as health records, political convictions
and sexual proclivities will be digitized and stored in the
ether. There will be no place to hide. And we're supposed
to like it. "You have zero privacy anyway," Sun Microsystems
chief executive Scott McNealy recently said, claiming this
battle has already been lost. "Get over it."
Of course, when it comes to their own privacy, high-tech
executives start singing a different tune. As Alan Deutschman's
biography of Steve Jobs was going to press last month, it
was widely reported that the Apple Computer cofounder had
called the top executive at the book's publisher. What precisely
Jobs wanted has not been revealed, but it's safe to conclude
he wasn't offering to host the publication party.
The Second Coming of Steve Jobs shows a man whose personal
magnetism can be so compelling that the Steve Jobs Reality
Distortion Field, a zone where even the strong-minded are
helpless to resist, was invented to explain it. It also describes
a man who is remarkably unpleasant to work for, even by the
loose standards of the tech world. When one longtime executive
tells Jobs she's quitting, her voice mail and e-mail stop
working before she gets back to her desk. When another quits
on a Sunday night, the computer card that he uses to get
into the office has been deactivated by Monday morning.
Jobs tells a consultant that his work "was the worst thing
I have seen in my life. We don't need your services. It's
nothing personal." He parks his Mercedes in handicapped parking
spaces, plays cruel practical jokes, fires impulsively, terrorizes
unnecessarily and, on the rare occasion when he does interviews,
likes to berate the journalists for being stupid. This leads
to the book's funniest line, from a Wired writer whose interview
was sabotaged by a merciless Jobs: "Imagine what he'd be
like if he hadn't studied Zen."
The book, the first by longtime Silicon Valley journalist
Alan Deutschman, is a strange sort of biography. The narrative
skips completely over the storied launching of Apple Computer,
when Jobs teamed up with a brilliant pal, Steve Wozniak,
in 1976, quickly building the world's first easy-to-use home
computer and, even more remarkably, the world's first cool
company.
Instead, the book essentially begins in 1985, when Jobs
was unceremoniously tossed overboard by the Apple board.
He was rich, he was famous, his position in history was secure,
and he was only 30. "Born at the midpoint of the postwar
baby boom, Steve Jobs was one of the most enduring symbols
of his generation, reflecting all of its virtues and failings
and self-delusions," Deutschman writes. "He was the figure
who turned business leaders into rock stars, objects of public
fascination. And like so many actual rock stars, he could
have quit, or faded, after a brief, spectacular career."
Instead, Jobs bullied, charmed and maneuvered his way back
to the top, first through his ownership of Pixar, the computer
animation outfit that had a spectacular debut with "Toy Story," and
then by returning at the end of 1996 to run Apple, whose
problems had intensified in his absence.
In less than two years, Jobs rescued the place from impending
bankruptcy, introduced the very popular iMac line and even
made Apple somewhat cool again. Either of these achievements
would have been enough to restore Jobs's luster. But his
greatest accomplishment during this period came as he was
rejoining Apple, when he convinced the computer company's
management to spend $430 million to acquire Next.
Jobs had started Next as his comeback vehicle but it was
in even worse shape than Apple, which is saying a lot. The
Apple board didn't notice; the Steve Jobs Reality Distortion
Field can truly work wonders. The story of Next is at the
heart of Deutschman's book. Jobs obsessively fine-tuned this
personal computer, hiring the best technical and marketing
wizards for a superior product that no one ever wanted because
it was too expensiveperhaps $10,000 with the appropriate
extras, against the $1,500 that a basic PC cost. The Next
factory could make 10,000 computers a month, but there was
never a market for more than 400. At best, it was a computer
a decade ahead of its time.
Even for those who can't tell an iMac from a Compaq, Deutschman's
book is compulsively readable. That label is often applied
to trash novels but almost never to business biographies,
which tend to be either hagiographic (if done with the subject's
cooperation) or undernourished (if done without). The Second
Coming reads like a superior Vanity Fair story. (The magazine,
as it happens, was supposed to run a long excerpt until it
was mysteriously killed at the last minutean act that
doubtless had nothing to do with the fact that Apple advertises
heavily in glossy magazines such as Vanity Fair.)
Deutschman seems to have gotten the right people to talk
and had them do so on the record, although credibility in
these matters is always helped by source notes and a bibliography,
neither of which are found in The Second Coming. Despite
what Jobs no doubt thinks, the book seems basically fair,
presenting the computer magnate as a three-dimensional figure.
He reads his employees' e-mail, but is moved to tears when
he sees a new Apple ad. He had faith in the geniuses at Pixar,
through long years of drought when any other tycoon would
have pulled the plug. Then, when the company went public,
he profited to the tune of hundreds of millions of dollars,
while many of the loyal employees got essentially nothing.
"He was a man too busy to flush toilets," as the first line
of his half-sister Mona Simpson's roman a» clef has
it, but also lives comparatively modestly for a Silicon Valley
mogul. His favorite dish is raw carrots with no dressing,
leading Rupert Murdoch, never previously considered a wit,
to crack that "having dinner at Steve Jobs's house is fine
as long as you leave early enough so there are still restaurants
open."
Where The Second Coming stumbles is not on narrative, but
on context. If Steve Jobs is the key tycoon in the most important
American industry, what does his behavior say about what
is permissible in this culture? Deutschman makes a stab or
two at this question, offering witnesses who theorize that
Jobs wouldn't have gotten anything done if Bad Steve hadn't
been joined to Good Steve. "If you're going to change the
world, you don't do it through conventional means," one of
his admirers says, meaning that Apple would now be dead without
Jobs and his abrasive ways.
But another longtime colleague counters: "How much of [a
jerk] do you have to be to be highly successful?" And there
the topic is more or less dropped. What the biography makes
clear is how elusive success in technology really is. The
mistakes Jobs made at Apple the first time almost sank the
company. And if he had made more of an effort to market Next's
superior software, instead of concentrating on its overpriced
computers, it could have been a powerhouse.
Good products aren't enough to succeed. Even a reign of
terror isn't enough. The zeitgeist has to be ready for you,
which means you have to have enough stamina to wait for it
to come around. Give Steve Jobs credit for this, at least.
The Second Coming delivers its sometimes sobering lessons
of New Economy entrepreneurship in a brisk narrative.
"How
much of an a-- do you have to be to be highly successful?''
This question is posed by a college roommate and former buddy
of Steve Jobs' in the closing pages of Alan Deutschman's
new biography of the Apple cofounder and chief executive
officer. The answer, at least in Jobs' case, appears to be "pretty
much," if we're to judge by "The Second Coming of Steve Jobs." Previous
accounts have established that the man can be self-centered,
manipulative and abusive -- at times downright vicious --
even to close friends and longtime associates. The scores
of anecdotes collected by Deutschman, Fortune's Silicon Valley
correspondent for seven years and now a contributing editor
at Vanity Fair, make a convincing case that Jobs hasn't changed
much in this respect. Even though the former wunderkind is
now a family man of 45, and both the businesses he runs --
Pixar, the animation studio responsible for "Toy Story" and "A
Bug's Life," as well as Apple -- have in recent years enjoyed
unprecedented success, what Deutschman calls "the Bad Steve" is
apparently still alive and well. Of course, much of Deutschman's
evidence appears to come from secondhand sources, and his
informants no doubt had their own axes to grind. There's
no guarantee of the accuracy of their accounts or of the
author's presentation; it's worth noting that some of the
people he portrays say he got parts of their stories flat-out
wrong. Jobs refused to be interviewed for the book. He did
find time to call the chief executive of Random House, the
publisher's corporate parent, to complain about what he called
a "hatchet job."
Deutschman illuminates the attributes that have made Jobs
not only a success but also an influential innovator in two
major industries. The book documents Jobs' tenacity, his
persuasiveness, his passion for excellence and his finely
tuned marketing sense. With good reason, Deutschman calls
him "the best showman in American business" -- and notes
that he works long and hard, even "maniacally," to achieve
the ostensibly spontaneous ease and polish that make his
presentations so compelling. The author also highlights Jobs'
unabashed concern for aesthetics -- an attribute that few
of his fellow high-tech honchos seem to share, even though
the popularity of Apple's iMac and other recent products
offers strong evidence that customers respond to good design.
Here as elsewhere, though, Deutschman is more than a little
backhanded in his praise. In a flashback to the late 1970s,
for example, he devotes several pages to testimony from Jobs'
then-decorator that his client was uncertain and insecure
in his aesthetic judgments -- as if others in their early
20s don't experience similar doubts. Deutschman doesn't show
much empathy for what it must have been like for Jobs to
go from a working-class upbringing to multimillionaire and
national celebrity in just three or four years. "The Second
Coming" focuses on the period between 1985, when Jobs was
ousted from Apple by then-CEO John Sculley, and the end of
1998, after the release of the iMac and of "A Bug's Life," Pixar's
second runaway hit. That span encompasses the rise and fall
of Next, Job's second computer company, and the ascent of
Pixar, which Jobs picked up at a bargain price from George
Lucas when the "Star Wars" creator needed cash for a divorce
settlement. The Pixar saga is especially fascinating -- partly
because it hasn't been told as often as the Apple/Next story,
but also because the animators regularly stood up to their
boss in ways his computer employees, by all accounts, hardly
ever tried to. The Pixar crew managed, for example, to beat
back Jobs' periodic efforts to take over some of the powers
of their real leader, John Lasseter. "The Second Coming" also
includes fascinating details about Jobs' dealings with Disney
-- from an early round of talks, when then-Disney executive
Jeffrey Katzenberg allegedly thundered, "I own animation,
and nobody's going to get it," to post-"Toy Story" renegotiations
where Jobs, to the astonishment of Hollywood insiders, persuaded
Disney chief Michael Eisner to offer Pixar a 50/50 revenue
split and equal billing on future films.
However, Deutschman's discussion of Apple's revival since
Jobs' return in 1997 is disappointing. His relatively brief
treatment of this period (less than 50 pages) doesn't even
mention such critical issues as Jobs' decision to eliminate
Mac clones. Deutschman also has an annoying habit of telling
his best anecdotes twice. And his text is marred by a number
of factual errors -- most of them minor, but enough of them
to raise doubts about Deutschman's accuracy in dealing with
matters that aren't easy for readers to check. He's off by
two months, for example, in dating the launch of the iMac,
and by two years with respect to Intel's introduction of
its Pentium processor. "The Second Coming," though, wasn't
intended to be an academic or even a popular business history.
It is, as Deutschman puts it, about "Steve Jobs the person." Given
the raw material, it's not an uplifting story, but anyone
interested in the culture of Silicon Valley should find it
well worth a read.
At
30, Steve Jobs, founder and visionary of Apple Computer,
was stripped of power in the company but was still worth
$100 million--a virtually unemployed high-tech millionaire
before it was fashionable.
Embittered and determined to prove that his success was
no fluke, Jobs sold his stock and struck out on his own to
found Next, the computer company he hoped would eclipse Apple
and become a testament to his true genius. "The Second Coming
of Steve Jobs" recounts the tale of his exile from Apple,
the failure of Next, his unexpected success with animation
company Pixar and ultimate return to the company he founded.
The book focuses more on Jobs himself than the businesses
he created.
Through interviews with Jobs' friends and former co-workers
(in some cases the same people), Vanity Fair reporter Alan
Deutschman recounts anecdotes of "Good Steve," the charming,
motivating speaker who manipulated his own "reality distortion
field," and "Bad Steve," the stubborn, abrasive egomaniac
who fired employees on a whim and insulted business partners
regularly.
Remarkably, the same character flaws that made him change
his mind erratically and demand perfection on the smallest
details also led to his greatest successes, including the
movie "Toy Story" and the iMac computer. Not surprising for
an unauthorized biography, Deutschman seems to place more
emphasis on the negative tales of Jobs than is probably warranted.
But it still makes for a fascinating fast read that gives
substantial insight into the enigmatic personality that spawned
a revolution in personal computing.
| Seattle
Times - User Friendly |
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For
years, when Steve Jobs looked in the mirror and asked who
was the fairest of them all, fawning media and Apple constituencies
answered, "You are, Steve."
There were the magazine covers, the TV specials, the Macworld
triumphs. A master showman whose charisma radiates brightest
onstage, Jobs leveraged the "insanely great" mystique of
Apple and the Macintosh to cult status in computing circles.
As long as feature articles and product rollouts were as
close as most people got to Jobs, the mystique prevailed.
Now a new book, "The Second Coming of Steve Jobs" by veteran
journalist Alan Deustchman (Broadway, $26), portrays a figure
better known to those who came into contact with the actual
individual himself, and casts doubt on whether Jobs is really
the leader to carry Apple's fortunes forward.
"Second Coming" is a devastating portrait of a childish,
vindictive and greedy pariah who believes the world is composed
almost entirely of bozos. Running a shop built on paranoia
and insecurity, Jobs would "flip the bozo switch" on just
about everyone he encountered.
Apple employees, industry associates and even friends were
subjected to the Jobs treatment, to the point where his circle
was winnowed to include virtually none of the brilliant and
loyal trailblazers who really built Apple into an international
power.
Jobs did not cooperate with the book, and Deutschman relies
on secondhand stories and anecdotes. But the portrait that
emerges is so consistently dire that "Second Coming" bridges
the usual gap between talking out of school and serious biography.
Toying with facts Most telling were incidents involving
Pixar, the "Toy Story" company whose success brought Jobs
back from the doghouse of Next, his star-crossed computer
workstation. Jobs, whose 30 million shares brought him billionaire
status when Pixar went public, refused to spread the wealth
around. "The rest of Pixar's 140 staffers would get ... very
little," Deutschman noted.
Another time Jobs and Larry Ellison, Oracle's notorious
founder, teamed to mislead a Silicon Valley consultant and
Mac fanatic into thinking he was being named CEO of Apple.
The incident, exposed at the time by Bay Area news media,
confirmed again how far Jobs would go to flip the bozo bit.
Jobs actually moved to suppress the book itself. An excerpt
in Vanity Fair was killed after Jobs complained (and, if
past pattern held, threatened to withdraw Apple advertising).
And the book's release was postponed when the cover had to
be redone because of a rights squabble over the original
image - a move Deutschman suspects was the result of Jobs'
meddling.
Although any attempt at censorship is reprehensible, there
was one encouraging side to Jobs' actions. It showed that
he read at least part of the book, providing hope that he
sees what longtime friends and associates are saying about
him.
No comment from Jobs Deprived of Jobs' side of the
story, Deutschman nonetheless manages to explain the apparent
contradictions behind Jobs' public magnetism and private
arrogance. The man has a Rasputin-like magic irresistible
even to those aware of its lurking venom. It explains why,
year after year, respected journalists and industry cohorts
let the "Good Steve" mythology prevail, even when they knew
the darker truth.
Coming on the heels of a disastrous quarter for Apple, which
saw its stock drop by 60 percent, Deutschman's portrayal
may pose more fundamental doubts about Jobs' continued ability
to guide his company.
Three points stand out. First, Jobs has an inability to
follow the counsel of others, even when they are obviously
more capable and informed. Second, he blames others for his
own mistakes.
Finally, Deutschman shows how Jobs seems bent on rectifying
his Apple and Next failures by proving he was right the first
time. Thus, he released the G4 "Cube" - a smaller and more
stylish version of the disastrous Next cube - while pricing
it too high and omitting too many compatibility features.
Failed cubes and Apple's renewed woes raise the question
of whether Jobs, looking in the mirror these days, can ever
unflip the one bozo switch he should have focused on a long
time ago.
Read
the full review at Salon.com!
The first thing you should know about Alan Deutschman's
delicious new Steve Jobs biography, The Second Coming of
Steve Jobs," is that it is not a "hatchet job." The phrase
is relevant because Jobs himself has apparently been repeating
it up and down Silicon Valley for almost a year now -- achieving
the no-doubt unintended effect of raising the book's prepublication
buzz to a near-deafening din. But "The Second Coming of Steve
Jobs" is hardly some cut-and-pasted piece of character assassination
-- it's more of a psychological profile with a fruit-flavored
iMac punchline.
Starting where most other Jobs biographies leave off --
at the moment of his ouster from Apple Computer by John Sculley
-- Deutschman tracks Jobs' career through the dismal failure
of Next Computer and documents his triumphant return to the
limelight via his successes with Pixar and Apple.
Deutschman, a contributing editor for Vanity Fair (and
frequent contributor to Salon), has been reporting on Silicon
Valley for almost a decade. Wielding a Rolodex that reads
like a who's who of the computer industry, Deutschman collected
an impressive number of colorful anecdotes and tidbits ranging
from Jobs' profligate spending at Next to his revolving group
of girlfriends to his monomaniacal obsession with the veggie
lifestyle. The book is a pleasure to read; but not surprisingly,
Jobs wishes you wouldn't.
Over coffee, Deutschman revealed the story behind the book,
including the mysterious chain of events that derailed both
the book's original cover and an excerpt scheduled to run
in Vanity Fair. Coincidence ... or Jobs' meddling hand?
http://www.salon.com/tech/books/2000/10/11/jobs_excerpt/index.html
http://www.salon.com/tech/books/2000/10/11/deutschman/index.html
Silicon
Valley Saga, a Review of The Second Coming of Steve Jobs
Most CEO's don't banish smoking and institute vegetarian-only
cuisine on their corporate campuses. Nor do they fire and
rehire the same people while making a habit of terrorizing
their employees. Also, they usually don't tend to spend millions
of dollars and countless hours designing the perfect office
and factory instead of creating a marketable, successful
product.
Even if they were to pull off such behavior, as Steve Jobs
did in his various professional endeavors from 1985 to 2000,
would they still be worshipped and canonized as he has been?
Few else could fall from grace so publicly and have the wherewithal
to return so triumphantly. His homecoming to Apple Computers,
the company he founded, after his humiliating ousting in
1985 heralded one of the most astonishing business turnarounds
in corporate history. Bringing Apple's stock price, sales
figures, and market share to all-time highs in a PC-dominated
world stunned the industry and reestablished Jobs's place
in the corporate pantheon. It's one of many experiences that
have made Jobs such a fascinating subject of the many works
that have focused on him.
His legendary charisma, exceptional genius, and the cult-like
following he inspires make for an extraordinary character,
but not one without considerable flaws, all of which are
explored from an insiders' perspective in Alan Deutschman's
intriguing book The Second Coming of Steve Jobs. There's
little doubt that Jobs is a visionary and revolutionary,
but the substance of The Second Coming of Steve Jobs reduces
Jobs to human scale by recounting his often irrational and
repugnant behavior through more than 100 interviews with
Jobs's friends, employees, and professional contacts. The
Second Coming of Steve Jobs feels like a 304-page magazine
profile, a style fitting of the author, a contributing editor
to Vanity Fair magazine and a former Silicon Valley correspondent
for Fortune.
The content of the book is two-thirds gossip and dish and
one-third chronology and analysis. The result is an entertaining
page-turner that reads like an episode of VH1's Behind the
Music, complete with the classic rise, fall, and rise again
plotline, obscene displays (and the misspending) of wealth,
betrayal, and appearances by other notable players, like
Bill Gates of Microsoft, Jim Clark of Netscape, Larry Ellison
of Oracle, and Michael Eisner of Disney. Steve Jobs's successes
are far less interesting to read about than his failures,
the most outstanding of which is NeXT, his mid-'80s post-Apple
computer company.
Jobs started NeXT in an attempt to outdo and exact revenge
upon Apple, but ended up alienating his core team of professional
confidantes, burning through money at a phenomenal rate and
ultimately seeing his company liquidated garage-sale style.
After reading about the way in which Jobs ran the company,
it's actually little surprise that it was such a stunning
failure. According to the book, Jobs spent more time obsessing
about finding the perfect furniture for his office, building
the most aesthetically pleasing hardware, and spewing vitriol
against Apple than focusing on how to develop a killer computer.
He fleeced enormous sums from investors, only to empty his
coffers on the company's logo and factory and end up in the
red. NeXT barely shipped computers and never met its sales
projections. He ignored advice about reconsidering his strategy
and rejected buyout offers. Toss in the climate of fear that
he created within the company, and it's a perfect recipe
for disaster. But Jobs refused to deal with any of that.
Deutschman paints a portrait of a man so obsessed with the
concept of perfection and so embittered by the injustices
he felt he suffered, that he'd become blind to reality. This
is best evidenced by his egomaniacal dealings with the creative
founders of Pixar, the computer animation company behind
the movie Toy Story. Jobs tried to impose his way onto the
familial corporate culture of Pixar, insisting that his money
gave him the right to run the company in his image. But eventually,
a broken Jobs realized that the company's virtues lay in
the creative spirits of its founders and artists and lost
his battle for control. Instead, he waged war against Disney
and won unprecedented lucrative contracts from them, took
Pixar public, and reclaimed the wealth he lost with NeXT.
The Pixar episodes are among the most interesting material
in The Second Coming of Steve Jobs, providing revealing perspective
on a lesser-discussed aspect of Jobs's professional history.
They also reveal an incarnation of Jobs that encapsulates
his best and worst qualities as a businessman, negotiator,
and visionary. As reviewed in the chapter of the book called "Being
Steve," Jobs is a walking contradiction, an insecure, capricious,
childlike man whose fierce tenacity engenders his legendary
resilience. Although he's a great man who often feels that
the rules don't apply to him, he's also suffered greatly,
which together make him someone who will no doubt continue
to captivate media and literary attention for years to come. |